Gradings and holidaymaker ratings

Many of our owners choose to have their holiday cottages independently quality graded by VisitBritain. The star grading awarded by VisitBritain reflects the quality of the holiday accommodation – basically the more stars the better the quality – ranging from good quality at 3 stars to excellent quality at 5 stars.

We only accept properties that would achieve a minimum of 3 stars under the scheme. Generally you can expect:

3 stars - Good overall level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture.
4 stars - Very good overall level of quality. Very good care and attention to detail.
5 stars - Excellent overall level of quality. High levels of decor, fixtures and fittings, together with excellent standards of management efficiency and guest services.



For those owners that decide not to use the independent quality grading we have included our own quality assessment showing a number of ticks for the property. Our tick system is based on the same criteria as the star grading system and indicates a similar level of quality as that indicated by the same number of stars.



Holidaymaker survey rating
There can be no better judge of a holiday property than the guests who stay in it. We send all of our holidaymakers a questionnaire after their holiday asking them to score their overall level of satisfaction with the property they stayed in and to rate specific aspects of it; cleanliness, furnishings and decoration, facilities and services provided, welcome from the owner and value for money.

89% of holidaymakers who responded in 2011 told us that they were ‘extremely’ or ‘very’ satisfied with the property they stayed in and 90% of them also rated the property and facilities as ‘excellent’ or ‘very good’.

We are really proud of the high proportion of holidaymakers who tell us that their expectations were exceeded.

97% of our holidaymakers said they were happy with our service and would use us to book a holiday again.

A 2011 ‘holidaymaker rating’ is shown for each property.